The questions that answer themselves
Confirmation, a reminder before the pickup, and a message when the driver is on the way. Three messages that remove most of what people ring about.
Platform
Stop being the after-hours phone line
In most fleets the owner is the out-of-hours support desk. The phone rings during dinner, on Sunday, on holiday, and it is usually a question the booking already answers.
Chat rather than a phone line, because it covers more languages than one desk can staff and the passenger can read it at their own speed. Anything typed stays attached to the booking.
What it does
Most of these are messages that go out on their own. The point is the call that never has to happen.
Whoever answers can see the job
The booking, the driver status and the message history are on one screen. Nobody has to say they will find out and call back.
More than one person can answer
Dispatchers and your support people work the same queue, so a passenger does not wait because one person is driving.
Nobody is left waiting
An alert goes to whoever is on duty when a passenger has been waiting for a reply. The failure mode of chat is silence, and this is what catches it.
In the language they wrote in
Written support carries languages a local phone line cannot. It is the practical difference for a fleet whose passengers are arriving from abroad.
Cover for the hours you cannot staff
Our operators answer your passengers in your name, overnight and at weekends. It is a separate service on top of the plan, and we agree the hours with you before it starts.
Who it is for
- Owners who are still the phone number on the booking at midnight
- Fleets meeting passengers off international flights
- Companies where dispatch and passenger care are the same overworked person
- Operators whose worst reviews are about not being reachable
Pricing context
Booking links, reminders and driver-arrived messages come with the €199 Dispatch plan. The Passenger support module adds live chat and the waiting-passenger alert. Having our operators cover your nights is a separate service, priced per booking covered.
Check the current pricingQuestions fleet owners ask
Do we have to publish a phone number?+
No. Chat can be the whole channel. For a fleet whose passengers arrive from several countries it usually works better than a number somebody has to ring from abroad.
What happens at 2am when nobody is awake?+
The automatic messages still go out, and the alert still fires. If you want a person answering at that hour, our operators do it in your name. It is a separate service rather than a switch you flip, so we agree the hours and the languages with you first.
Will passengers actually use chat?+
The ones with a question before the pickup do, because it is faster than a call and they can do it from a plane seat. The bigger effect is the messages that go out on their own, which remove the reason to make contact at all.
Does this replace our phone system?+
Only if you want it to. The phone module is separate: browser calling, local numbers, recordings and a call log against the booking. Plenty of fleets run both.
Can our own staff answer, or does it have to be you?+
Your staff, normally. Dispatchers and support people share the same queue. Our operators are for the hours you choose not to staff.
What does the passenger see?+
Your name, not ours. Confirmations, updates and the tracking page are branded as your company.
Is any of this included, or is it all extra?+
Booking links, reminders and driver-arrived messages are in the base plan. Live chat and the waiting alert are the Passenger support module. Overnight cover by our people is a service on top of that.
See how this would fit your fleet
Tell us where your bookings come from and how many cars you can cover. We will show the parts that matter and leave out the ones that do not.
Book a 20-minute demo